Privacy Policy
At Jade Kitchen Design Sdn Bhd, we value the trust you place in us to craft your premium spaces. This policy outlines our commitment to protecting your personal information and ensuring transparency, quality, and punctuality in our business operations.
1. Data Protection & Customer Privacy
We are committed to securing your personal information. Any data collected during your consultation, quotation, or design phase is treated with strict confidentiality.
- Data Security: Your contact details, address, and project requirements are stored securely and protected against unauthorized access.
- No Third-Party Sharing: We do not sell, rent, or share your personal data with external businesses or third parties for marketing or advertising purposes.
- Internal Use Only: Your information is solely used to process your orders, manage installations, and provide post-purchase warranty services.
2. Product Integrity & Commitment
We believe in delivering exactly what we promise. Every product manufactured by Jade Kitchen undergoes strict quality checks.
- Exact Material Specifications: The materials, finishes, and hardware used in your project will strictly match the specifications agreed upon in your official quotation.
- Quality by Design: We guarantee that there will be no unauthorized compromises or substitutions in the materials delivered to your site.
3. Timeline & Punctuality Agreement
We respect your time and aim to deliver a seamless installation experience by adhering to committed timelines.
- Scheduled Timelines: We establish a clear project timeline upon final design approval and payment confirmation.
- On-Time Delivery: Our manufacturing and installation teams work diligently to meet the agreed deadlines.
- Proactive Communication & Force Majeure:In rare events of unforeseen delays—such as natural disasters, severe weather conditions, supply chain disruptions, or site readiness issues—our team will communicate transparently and well in advance to coordinate and reschedule your installation.